Repeat Work Percentage
Repeat Work Percentage is the share of maintenance work that must be performed again because the original issue recurred or was not fully resolved.
What this term means in maintenance
Repeat Work Percentage is the share of maintenance work that must be performed again because the original issue recurred or was not fully resolved.
Formula
Repeat Work Percentage = Repeat work orders ÷ Eligible completed work orders × 100
Practical example
A team completes 200 repair work orders and 20 require repeat intervention for the same issue.
Repeat Work Percentage = 10%
Defining repeat work
The organization should define:
- Review period
- Same asset
- Same component
- Same failure
- Temporary repair
- Planned follow-up
- Warranty rework
What a high percentage may indicate
- Poor diagnosis
- Incorrect parts
- Weak workmanship
- Inadequate testing
- Uncontrolled root cause
- Premature closure
Common mistake
Counting planned second-stage work as rework can unfairly reduce performance.
How this term differs
Repeat Work Percentage is the rate of eligible jobs requiring another intervention for the same unresolved issue. It is related to First-Time Fix Rate, Repeat Failure, and Maintenance Rework, but these terms describe different records, measures, roles, strategies, or decisions and should not be used interchangeably.
Related concepts
Related maintenance terms
Keep exploring connected CMMS, reliability, and maintenance planning terms.
Maintenance Rework
Maintenance rework is additional maintenance required because earlier work was incomplete, incorrect, ineffective, or did not meet acceptance requirements.
First-Time Fix Rate
First-Time Fix Rate is the percentage of repair jobs resolved during the first maintenance intervention without requiring repeat work for the same problem.
Repeat Failure
A repeat failure is the recurrence of the same or closely related failure on an asset within a defined review period.
Glossary FAQs
- What is Repeat Work Percentage?
The share of eligible work requiring another intervention for the same unresolved problem.
- What can a high percentage indicate?
Poor diagnosis, wrong parts, workmanship, weak testing, or premature closure.
- Should planned follow-up count?
No, not when it was intentionally part of the approved work strategy.